Quick Cart India offers returns only for defective or damaged 3D printed products (e.g., phone stands, cable organizers) received within 7 days of delivery. Custom-made items are generally non-returnable unless manufacturing faults occur; unboxing videos and photos are mandatory for claims. Refunds process within 5-10 business days to original payment method per Consumer Protection E-Commerce Rules 2020.
Eligibility Criteria
- Damaged/Defective: Cracks, print failures, or wrong dimensions; notify within 48 hours with evidence.
- Wrong Item: Shipped incorrect product matching order.
- Non-Returnable: Personalized designs, used items, or change-of-mind requests due to made-to-order nature.
Return Process
- Email support@quickcartindia.com or WhatsApp with order ID, photos/video within 48 hours.
- Receive return label (customer pays return shipping ₹99 unless our fault).
- Ship back within 3 days; inspection takes 2-3 days upon receipt.
- Approved claims trigger remake, exchange, or refund (original shipping non-refundable).
Refund Details
- Full Refund: Manufacturing defects verified (minus return shipping).
- Partial/Store Credit: Minor issues or late claims.
- Timeline: 5-10 days to UPI/card; no cash refunds.
- Rejection: Incomplete evidence or packaging damage results in no action.
Contact Support
Reach Grievance Officer at info@quickcartindia.com for disputes; 48-hour response guaranteed. Policy ensures fair handling for custom 3D goods while protecting home-based production costs.